Straight answers since 2009
Your auto glass questions, answered
The 17 questions Cumming drivers ask most before they book glass work. No runaround, no fine print, just straight answers.
General
Does Executive Auto Glass offer a warranty?
Yes. Every repair and replacement is backed by a workmanship warranty for the life of your vehicle.
How do you schedule an appointment?
Call or text us at (678) 840-2256, or send the contact form. For a windshield replacement quote, have your VIN handy. A single vehicle can take more than a dozen different windshields depending on its options, so the VIN lets us quote the exact glass.
Pricing
Do you work with insurance?
Yes. We are a preferred vendor for all major insurance networks. Just give your insurer our phone number when you file the claim and they will connect you to us, or we can file the claim for you if you prefer. Most customers file through their insurer’s app.
How much does windshield chip repair cost?
Chip repair is a flat $85, which covers up to three chips on the same windshield and includes mobile service to your location. If there are more than three chips, we will recommend a replacement instead.
Is a broken car door window covered by insurance?
Often, yes. We are a preferred vendor for all major carriers, so you can give your insurer our number when you file, or we can file the claim for you. Door and side window glass from a break-in is a common claim.
Service
How long does auto glass work take?
A rock-chip repair is a quick fix. Windshield replacements and door, quarter, or back glass jobs are typically done in a single visit, all at your home or work. Call or text us with your VIN and we will give you a real time estimate for your vehicle before we hang up.
Do you provide mobile service?
Yes, we are fully mobile. We come to your home or workplace anywhere in Cumming, Forsyth County, and the North Atlanta metro. There is no shop to drive to.
Do you offer ADAS recalibration?
We do not perform ADAS calibration, and we will tell you honestly why. Manufacturers require calibration in a controlled indoor environment using their own equipment, and third-party tools have been known to cause problems with a vehicle’s systems. If your car needs the camera recalibrated after a new windshield, we point you to the dealer who can do it right.
Can a cracked windshield be repaired, or does it need to be replaced?
Small chips and short cracks caught early can usually be repaired. Once the damage reaches the edge of the glass or sits in your line of sight, replacement is the safe choice. We always give you an honest answer, not an upsell.
What kind of glass do you install?
We install OEM, OEE (original equipment equivalent), and aftermarket glass, so you can choose the quality and price that fit you. Having all three also means we can almost always source the right glass for your vehicle.
My car window was smashed in a break-in. Do you clean up the glass?
Yes. Tempered door glass shatters into thousands of pieces, so we vacuum every shard out of the door cavity, the seats, and the carpet, not just the pieces you can see. We bring the correct glass for your vehicle and replace it on site so the car is safe to drive again.
What is quarter glass?
Quarter glass is the small fixed pane near the rear pillar or behind the door. It is usually bonded in with urethane rather than set in a track, so it takes proper adhesive work to seal correctly against leaks and wind noise.
Can quarter glass be repaired instead of replaced?
No. Quarter glass is tempered and bonded in place, so a cracked or shattered panel has to be replaced, not repaired. We remove the old panel, prep the pinch weld, and bond the correct new glass to factory spec at your location.
Do you reconnect the rear defroster on a back glass replacement?
Yes. Back glass often carries a defroster grid, and we reconnect it as part of the job so your rear defrost works the way it did before. We also vacuum every shard out of the trunk and back seat.
Can a shattered rear window be repaired?
No. Back glass is tempered, so it shatters into thousands of pieces and has to be replaced rather than repaired. We bring the correct heated rear glass for your vehicle and set it in a single visit at your home or work.
Can vent glass be repaired?
No. Vent glass is the small triangular pane in the door corner, and it is tempered, so when it breaks it shatters and can only be replaced. We source the correct pane for your exact make and model and seat it so it fits and seals cleanly.
Do you clean up the broken vent glass?
Yes. Tempered vent glass scatters fragments through the door and interior, so we vacuum every shard out of the door and cabin before we seat the new pane, all at your home or work.
Still have a question?
Call or text (678) 840-2256 and ask. You reach us, not a call center, and you get an honest answer and a free, VIN-based quote.